Frequently Asked
Questions

x000 requires a valid government-issued photo ID for KYC — your Pakistani CNIC (Computerised National Identity Card) is the standard document accepted. You may also be asked for proof of address and, for higher-value withdrawals, source-of-funds documentation. All submitted documents are handled securely in accordance with our Privacy Policy.

No. Each person may hold only one registered account on x000. Creating multiple accounts — whether under the same name or different identities — is a breach of our Terms and Conditions. If duplicate accounts are detected, all associated accounts will be suspended and any balances held may be forfeited pending review.

Click the Forgot Password link on the login page and enter your registered email address. You will receive a password reset link within a few minutes. If you do not receive the email, check your spam folder or contact [email protected]. For account security, x000 strongly recommends enabling two-factor authentication (2FA) after logging in.

x000 is designed for Pakistani players and is accessible from major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, x000 does not hold a Pakistani government license and online gambling may be restricted under local law. Users are solely responsible for ensuring they comply with applicable laws in their jurisdiction.

To close your account, email [email protected] with the subject line Account Closure Request, including your registered username. Any verified real-money balance will be returned to you via an approved withdrawal method once KYC is complete. Note that if you are struggling with gambling, a self-exclusion or cooling-off period may be a better option than permanent closure.

x000 lists familiar Pakistani payment references including Easypaisa, JazzCash, Raast, HBL bank transfer, UBL bank transfer, Meezan Bank and Bank Alfalah. These are cited for player familiarity. Actual method availability depends on the operator's current cashier integrations and each payment provider's own policies — none of these providers are affiliated with or endorse x000's gambling operations.

Minimum deposit amounts on x000 are displayed in PKR in the live cashier at the time of your transaction and may vary by payment method. As a general reference, many payment methods on x000 support low minimum deposits suitable for casual Pakistani players. Check the cashier for the most current limits applicable to your chosen method.

Withdrawal processing times depend on the payment method used and whether your KYC verification is complete. Most standard withdrawals are processed within 24 to 72 hours once approved. KYC documents must be verified before any withdrawal is authorised. Additional compliance checks on large withdrawals may extend this timeline. x000 does not guarantee specific processing times.

x000 does not apply platform-level withdrawal fees as standard policy. However, your payment provider — whether that is a mobile wallet, bank or other service — may apply their own transaction charges on the receiving end. Always check with your payment provider for any applicable fees before initiating a withdrawal.

Withdrawals may be delayed due to incomplete KYC verification, outstanding wagering requirements on active bonuses, or a compliance review triggered by unusual activity. In some cases, x000 may request additional source-of-funds documentation. If your withdrawal has been pending for more than 72 hours, contact [email protected] with your transaction reference number.

Yes. x000 account balances and transactions are denominated in Pakistani Rupees (PKR) where available. Where a payment method requires currency conversion, the applicable exchange rate and any conversion charge will be shown at the time of the transaction in the cashier. This ensures Pakistani players always know exactly how much they are transacting in PKR terms.

x000 offers a broad game lobby covering sports betting (including cricket, PSL, T20 and ICC tournaments), live casino (live baccarat, roulette and blackjack with real dealers), classic slots, video poker, instant-win games and esports wagering. The game catalogue is regularly updated with new titles from certified game providers.

x000 covers a wide range of cricket markets including Pakistan international matches, PSL (Pakistan Super League), T20 tournaments and ICC events such as the Cricket World Cup and Champions Trophy. Markets typically include match winner, top batsman, total runs and live in-play betting options. Cricket is one of the most popular betting categories among Pakistani users on x000.

Live casino on x000 connects you to real human dealers via a high-definition video stream in real time. You can place bets on live baccarat, roulette, blackjack and other table games just as you would in a physical casino — but from your phone or desktop. Minimum and maximum bet limits are displayed in the live game interface before you join a table.

All slot games on x000 are sourced from certified game providers whose Random Number Generator (RNG) systems are independently tested for fairness. Each game displays its theoretical Return to Player (RTP) percentage, which represents the long-term average payout over millions of spins. RTP figures do not guarantee individual session results — outcomes on any given spin are independent and random.

Yes. x000 is fully optimised for mobile browsers on both Android and iOS devices. The platform uses a responsive design that adapts to your screen size — no dedicated app download is required. Simply open x000.cam in your mobile browser, log in and the full game lobby including live casino, slots and sports betting is available on your phone.

x000 offers a welcome bonus for newly registered players. The specific bonus amount, match percentage and any free spins included are published on the Promotions page of the platform at the time of registration. Welcome bonus terms — including wagering requirements, game contribution rates, minimum deposit and expiry period — must be read in full before claiming the offer.

A wagering requirement is the number of times you must bet the bonus amount (or bonus plus deposit, depending on the promotion) before any associated winnings can be withdrawn. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place a total of PKR 20,000 in qualifying bets. Different games contribute at different rates — slots often count 100% while live casino games may contribute less.

Yes. All x000 bonuses have an expiry period that begins from the moment the bonus is credited to your account. The expiry timeframe varies by promotion and is clearly stated in the specific bonus terms. If you do not complete the wagering requirement within the stated period, the bonus and any associated winnings are automatically removed from your balance without prior notice.

Generally, x000 bonuses cannot be combined unless explicitly stated in the relevant promotion terms. Each promotion is available once per person, household, IP address or payment method unless specified otherwise. Attempting to claim bonuses through multiple accounts or by circumventing eligibility rules constitutes bonus abuse and will result in account review and potential suspension.

Use a strong, unique password for your x000 account and enable two-factor authentication (2FA) via your account security settings. Never share your login credentials with anyone — x000 staff will never ask for your password. Log out after each session, especially on shared or public devices. If you notice any unfamiliar activity on your account, contact [email protected] immediately.

x000 offers a full suite of responsible gambling tools accessible via your account settings: deposit limits (daily, weekly or monthly), loss limits, session time limits, reality check reminders, cooling-off periods (24 hours to 6 weeks), and self-exclusion for longer or permanent breaks. Any tool can also be activated immediately by emailing [email protected] — available 24 hours a day, 7 days a week. Read more on our Responsible Gambling page.

To self-exclude, email [email protected] with the subject line Self-Exclusion Request and include your registered username. Your account will be suspended within 24 hours of receiving the request. Self-exclusion periods range from 6 weeks to permanent closure. During a self-exclusion, you cannot deposit, wager or access gambling features, and marketing communications are stopped immediately.

Pakistan operates under the Prevention of Gambling Act, 1977, which restricts gambling activities within the country. x000 does not hold a Pakistani government license and does not claim that its services are approved or regulated by any Pakistani authority, including the PTA or State Bank of Pakistan. The legal status of online gambling for individual Pakistani residents depends on applicable law and individual circumstances. This is not legal advice — users should seek independent legal counsel if uncertain.